RxPhoto FAQs

Question 1

Does RxPhoto work with smartphones or require professional camera equipment?

Accepted Answer

RxPhoto runs on iPhone and iPad, with built-in guides that ensure consistent results without the need for a dedicated photography studio.

Question 2

How does RxPhoto keep before-and-after photos consistent?

Accepted Answer

RxPhoto uses guided capture tools and ghosting overlays to ensure providers match angle, framing, and positioning at every visit. This creates true, repeatable comparisons across time and across team members.

Question 3

How quickly can our team get started?

Accepted Answer

Most practices begin capturing standardized before-and-after photos within days. Onboarding is designed to fit your existing workflow, so your team can adopt the system without disrupting daily operations.

Question 4

What support options are available if we need help?

Accepted Answer

RxPhoto provides support channels (such as support tickets/contact support) for customer troubleshooting and guidance.

Question 5

How does RxPhoto handle consent for marketing use of images?

Accepted Answer

RxPhoto supports digital consent and forms so practices can manage authorized use of images, including marketing workflows where appropriate.

Question 6

Are photos stored on staff phones/tablets?

Accepted Answer

RxPhoto states photos are not stored on the mobile device and are securely encrypted and stored in a compliant cloud environment.

Question 7

Is RxPhoto HIPAA-compliant?

Accepted Answer

Yes. RxPhoto is built specifically for patient image documentation, with secure storage, role-based access controls, and audit-ready workflows designed to meet HIPAA requirements.

Question 8

Do you support additional partner integrations?

Accepted Answer

RxPhoto provides a partner integrations pathway and a way to contact the team about additional integration needs.

Question 9

What does the EnvisionNow integration enable?

Accepted Answer

RxPhoto highlights record syncing to reduce admin work, easier access to photos/forms, and reduced reliance on paper workflows.

Question 10

What does the PatientNow integration enable?

Accepted Answer

RxPhoto highlights access to photos/forms within PatientNow, patient record syncing, and the ability to use RxPhoto forms from inside PatientNow.

Question 11

Can RxPhoto integrate with our EMR or practice management system?

Accepted Answer

RxPhoto integrates with PatientNow and other leading systems so images, forms, and documentation stay connected to the patient record without manual uploads.

Question 12

Does RxPhoto integrate with reputation management tools?

Accepted Answer

RxPhoto references integrations in its marketing toolkit ecosystem (for example, Swell) to support review requests and growth workflows.

Question 13

Does RxPhoto support website galleries on WordPress?

Accepted Answer

Yes. RxPhoto offers a WordPress gallery option that can publish before-and-after content to your site after you select approved images.

Question 14

Can RxPhoto help us create marketing assets (social posts, etc.)?

Accepted Answer

Yes. RxPhoto supports a workflow where consented images can be used for marketing and shared into tools like Canva for fast content creation.

Question 15

Can we control what appears in our gallery?

Accepted Answer

Yes. You can choose which cases/images to publish and organize content to match your practice's specialties and services.

Question 16

What are RxPhoto Galleries?

Accepted Answer

RxPhoto Galleries help you display before-and-after results in a controlled way, with options like syncing and watermarking to protect images.

Question 17

What can patients do in the portal?

Accepted Answer

Patients can participate in remote consults and progress check-ins, while providers review history and share personalized recommendations.

Question 18

Does RxPhoto offer a patient portal?

Accepted Answer

Yes. RxPhoto offers a secure portal to support virtual consults and progress follow-ups from any internet-enabled device.

Question 19

Can we customize forms to match our workflow and branding?

Accepted Answer

RxPhoto offers templates and a form builder so practices can tailor forms and apply basic branding like a logo.

Question 20

How does RxPhoto improve consultations?

Accepted Answer

RxPhoto makes visuals central to the consultation, not an afterthought. Providers can instantly pull up side-by-side comparisons, slider views, and baseline overlays so patients clearly see progress at a glance. With Kiosk Mode, you can hand the device to the patient to review their images in a structured, distraction-free view designed specifically for consultations. This keeps the conversation focused on outcomes rather than navigating folders or searching for photos. Because images are organized by treatment, visit, and timeline, providers can move through progress methodically, reinforcing credibility and helping patients make confident, informed decisions.

Question 21

Does RxPhoto include digital intake and consent forms?

Accepted Answer

Yes. RxPhoto includes digital forms (including intake and consent) to reduce paper and improve accuracy.

Question 22

Does RxPhoto support patient records beyond photos?

Accepted Answer

Yes. RxPhoto organizes photos alongside related records, forms, and notes so everything is centralized per patient.

Question 23

How does RxPhoto help capture consistent before-and-after photos?

Accepted Answer

RxPhoto provides guided capture tools (like on-screen framing guidance) and comparison views so teams can replicate angles and framing over time.

Question 24

Can we annotate or mark up photos for clinical documentation?

Accepted Answer

Yes. RxPhoto supports photo markup/annotation and notes so you can document details and track progress.

Question 25

Who is RxPhoto for?

Accepted Answer

RxPhoto is built specifically for aesthetic practices, including med spas, dermatology clinics, plastic surgery centers, weight loss clinics, and multi-location groups that depend on before-and-after photos to document outcomes and educate patients. It standardizes image capture, strengthens consultations, connects documentation to visuals, and supports secure, HIPAA-compliant workflows as your practice grows.

Question 26

What is RxPhoto?

Accepted Answer

RxPhoto is a HIPAA-compliant before-and-after photo solution built for aesthetic practices. It standardizes image capture, connects documentation to visuals, and helps teams run clearer, more confident consultations.

Question 27

What problems does RxPhoto solve?

Accepted Answer

RxPhoto solves the most common challenges aesthetic and wellness practices face with before-and-after photography. Without a standardized system, photos are inconsistent, stored in multiple places, and difficult to use during consultations. That leads to retakes, wasted time, weaker documentation, and missed opportunities to build patient confidence. RxPhoto brings structure to the entire process. It standardizes image capture across providers, organizes photos by patient and visit, connects documentation directly to visuals, and keeps everything secure and HIPAA-compliant. The result is clearer consultations, stronger records, and a workflow that scales as your practice grows.

Question 28

Can multiple providers stay consistent across locations?

Accepted Answer

Yes. RxPhoto standardizes capture protocols across teams and locations, ensuring every provider follows the same framing and positioning guidelines. This creates uniform before-and-after documentation across your entire organization.

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